Accessibility regulations for queuing systems

A queuing system must be accessible to everyone. The DDA (Disability Discrimination Act) and EC guidelines regulate how waiting areas in public spaces must be designed so that a person with a visual impairment or reduced mobility can use them without assistance. This is what they require and how they are met.

Detectability by white cane

The post must have a base that is wide enough (minimum 30 cm in diameter) and low enough to be detectable by the white cane of a person with a visual impairment. Small skipper-style bases (Ø 14–15 cm) do not meet this requirement. The Dlimit bases from the LIMIT, ECO, MAX and MAG collections comply with Ø 36 cm.

Belt height

The belt must be positioned between 85 and 95 cm above the ground. Any lower is dangerous (a person may not see it and trip). Any higher, it ceases to function as a demarcation element. The Dlimit standard is 90 cm, within the DDA range.

Minimum aisle width

A queue aisle must be at least 90 cm wide to allow a person in a wheelchair to pass through. At entrances or exits where people may cross paths, 120 cm. Calculate the distance between posts using this criterion.

Colour contrast

The belt must contrast visually with its surroundings. Grey belt on a grey floor is not accessible. Yellow or red belt on a light-coloured floor is. For environments where aesthetics require neutral-coloured belts, we recommend using contrasting posts (black posts on a light-coloured floor).

Supplementary signage

Sign holders must include information in capital letters of at least 16-point size, with high contrast. If pictograms are used, they must comply with ISO 7001. We have sign holders with standard accessible typography.

Certification

Upon request, we issue a DDA certificate for the ECO, LIMIT and MAG posts. The certificate is useful for accessibility audits of public buildings, hospitals and government offices.